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Improving the Communication Skills of Medical Professionals

  • Broadcast in Psychology
Columbia Psychiatry NYSPI

Columbia Psychiatry NYSPI


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Dr. Marjorie Melnick Heymann, Psychologist and former theater director, is a  Lecturer in Psychiatry at Columbia University. She will be interviewed by

Dr. Evelyn Montanez, Ph.D, from NYU's Silver School of Social Work and is currently the program manager of elementary school based mental health promotion and prevention programs at New York Presbyterian Hospital. 

Dr. Heymann's program, Communication Through Theater, uses professional theater/acting techniques to help medical professionals improve skills that are critical to the doctor/patient relationship.  Using dialogues, scripts, and written characters/patients specially created for this training, doctors get to practice and observe each other as they improve their communication skills.  The main components of the program that will be addressed during this interview include:

 - being present;

 - active listening;

 - active empathy; and

 - the final component where doctors, as themselves in their real life roles - interview patients played by other doctors.

 Dr. Heymann can be reached at:  heymannm@nyspi.columbia.edu

Dr. Evelyn Montanez can be reached at: montaev@nyp.org

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