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Tighten the Lug Nuts: The Principles of Balanced Leadership, I use my over forty years of experience in supply chain, logistics and transportation, retail, sales and operational management at UPS, and in my CEO and Director roles at a company I worked at after my UPS days, to explore the ways a true leader can add value as a trusted advisor, mentor, and visionary who uses a process approach to lead the organization and its people to new levels of success.