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Tasti D-Lite, the "ice-cream" shop of guilt-free fro-yo indulgences, is spreading its shops across the nation, rapidly expanding its franchise model. The company has found a niche in the digital space with progressive and aggressive social and... more
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Chief Customer Officer. CCO. Is this a job title you have at your organization? According to Curtis Bingham, founder and executive director of the Chief Customer Officer Council, more and more companies are or need to be thinking... more
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WBR

For the first time in history, the customer is ahead of the retailer, says Simon Forster, Divisional Director, Online, Debenhams. That means companies like his that have been around since the beginning of the department store have to... more
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Assouline's position in the luxury market is unique. The company doesn't produce high-end handbags or cars or clothing, but they are just as involved in the luxury sector as any well-known couture designer. Their claim to fame, beautiful books... more
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The pharmaceutical supply chain is facing more challenges as drugs become more complex, fewer blockbusters come on the market, serialization mandates approach and inventories need purging. In the following interview, James... more
  • by WBR
  • in Health
  • 00:09
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With Geospatial Intelligence Data very much at the core of strategic decisions for virtually all modern military campaigns, the necessity for the industry to develop and implement new geospatial defence technologies has never been more... more
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With millions of learners in more than 150 countries, Rosetta Stone has a huge audience to serve, and each one of its customers is different from the next. That means providing a seamless and positive customer experience is a challenge –... more
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Financial institutions, particularly small ones, have a lot of competition in the digital age. Many large banks have gotten ahead because of the massive resources they can devote to digital engagement with their already large... more
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Have you ever seen those commercials for mobile banking where you hold your check to your phone, take a picture, and voila, you pay your bills? In the below podcast, Kelly Hushin, Online Content Manager for WBR, producers of... more
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Sometimes innovations are happy accidents. When Blair Candy discovered that people were shopping its website via their mobile devices because they were being barred from using their business computers, the company knew it had to... more
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