Rosetta Stone’s Jay Topper Fine-Tunes his “Learner’s Happy Usage”

With millions of learners in more than 150 countries, Rosetta Stone has a huge audience to serve, and each one of its customers is different from the next. That means providing a seamless and positive customer experience is a challenge – but one the company takes very seriously.

Here, Jay Topper, SVP, Customer Success, Rosetta Stone, talks with Kelly Hushin, Online Content Manager for WBR, producers of Next Generation Customer Experience.

NextGen Customer Experience is a three-day conference bringing together senior level executives across all industries to address key customer experience trends and challenges. The event takes place May 23 - 25, 2011 at the Hyatt Century Plaza in Los Angeles. You can visit the website to take a look at other speakers joining him.