Mentoring for Competitive Advantage

Mentoring is the sort of soft activity often pushed aside for "more important" things -- yet a modest commitment to mentoring can have big impacts across an organization -- impacts that have huge bottom line impacts, like retaining senior staff, increasing engagement, and transferring vital knowledge to new workers. Susan Bender-Phelps shares her lifetimes experience with mentoring, and lays out five steps for mentoring or being mentored.