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Dr. Brian Wong looks at things a little bit differently. A physician himself, with both a Doctorate of Medicine and a Masters in Public Health from the University of California , Brian's many years of working in healthcare have helped him see that both patients and doctors are trained to see physicians as "heroes." And, he argues,(convincingly), that this perspective is often not advantageous to the delivery of good patient care.
According to Dr. Wong, all involved, including and especially the physicians themselves, tend to see it as the doctor's job to be the one who swoops in to a medical situation and performs a dramatic rescue, thus saving the patient, and easily warranting the accolades, admiration and the handsome pay that goes along with this exulted role. Unfortunately for patients, and healthcare systems, this frequently means that physicians see themselves as separate and above others in healthcare , and often ,as not responsible to the same rules that apply to other health care providers.
Everyone in healthcare knows that the lack of accountability negatively impacts care, and, they recognize that when accountability improves throughout a healthcare organization, care improves. Tune in tonight as Dr. Wong describes the real keys to creating an accountable culture in our healthcare systems. Join Lisa Pasbjerg, executive coach and CEO of Focused Coaching, as she picks his brain about how to eliminate this accountability dilemma, what tools and approach are needed to make this possible without adding more to healthcare leaders' already overflowing plates, and finally, why he believes "Heroes Need Not Apply."