The Testimonial Economy

Building “relationships” is no longer enough… in the Testimonial Economy we must earn the trust and respect of our customers so they organically become champions of our brands, either personal or organizational. By actively listening to our customers, we can turn even the most disappointed or
emotional into brand ambassadors.

On Wednesday, July 26, 2017 at 1pm ET, #WorkTrends host Meghan M. Biro and her special guest, Mark Babbitt, CEO, YouTern discuss the importance of why it takes more than just providing customer service in today's competitive world. Building relationship and turning customers into champions for your brand is essential for maintaining a competitive edge.