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When things go wrong you have broken trust. This crossroads has the potential to make or break a business relationship. Join Danette Moss, Author of the book Let's Talk Strategies: Conversations with Millionaires and Highly Successful Entrepreneurs (The Solopreneurs Guide to Success) and Deb Brown founder of Touch Your Clients Heart as they discuss the fifth and final part of Customer Care is a way of BEING - Part 5: Goofups. To join the conversation by phone dial 1-323-657-0935. To learn more about Deb Brown visit: www.WowClientsNow.com