Social Media and the Customer Response with Chad McDaniel

Join us Friday April 15, 2011 at 10:00 Central US time / 17:00 Central European time when hosts Mary B. Adams, Amelia Clark and Amanda Montgomery speak with Chad McDaniel, President and Founder of M.E.R. (McDaniel Executive Recruiters), a highly specialized executive search and management consulting company. Chad hosts The Voice of the Customer on blog talk radio and has been working very hard on the 2nd Social Media Customer Response Summit coming up at the Westin Diplomat Resort & Spa in Hollywood, Florida May 10 & 11^th.

Mary, Amelia, Amanda and Chad will be discussing how social media is radically changing the way companies are addressing customer needs, particularly in the call center. Chad will give listeners key insights into the KPIs (Key Performance Indicators) and Social Media Customer Response report. What are the advantages and risks of social media for customer interactions? Tune in or join the discussion.

Our show is broadcast live from Dallas, Texas and Paris, France while simulcast on www.Twitter.com @SocialMediaDel and @LadyMissMBA (#SM4CEO). To listen or to join the discussion, call us at +1 (347) 850-8614, or tweet a question or comment @SocialMediaDel or @LadyMissMBA (#SM4CEO).

This week's show is sponsored by Social Media Delivered.