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Best Practices for Aligning the Customer Experience with Process Improvement: A Covance Case Study

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Six Sigma IQ

Six Sigma IQ

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In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Diane Francisco, Director of Client Solutions for Strategic Partnering and Integrated Drug Development at Covance and advisory board member for Six Sigma IQ, who discusses her organization's initiatives to better align the customer experience with process improvement.

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