How to Help My Husband; Navigate through the NYSDOCS System

I need the help of all the seasoned wives that know the system well so that together we can share how to navigate it. Who to call when is what we will focus on. Whether he gets into trouble, has to defend himself, needs to find out about a transfer or FRP application you want to know the chain of command and who to call when. Every wife should know how to help their husbands, if we don't do it most times no one will!