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8-17-15 INNOVATION UPDATE: "Reinventing Customer Service" with DONNA PEEPLES

  • Broadcast in Finance
David Lykken

David Lykken


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I was reading the following articles/blog-posts written by DONNA PEEPLES, an industry leader and "Change Visionary, Engagement Engineer & Journey Strategist"... and 

As I read these articles, it became clear that Donna thinks "outside of the box" and would be great guest as we wrap up this series on INNOVATION. As I started researching her background, I learned that Donna was instrumental in engineering the turn-around of United Guaranty.  As you listen to this podcast, you will understand why United Guaranty is now the #1 mortgage insurance company in the US!  Donna's latest article (see the above link) on "customer experience" gives us insights what other industries are doing to create a new customer experiences and will give you ideas for how YOU can create a new customer experience.  I would encourage you to go to Donna's website