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Organizations are re-inventing themselves to deliver deeper and more valuable experiences across all aspects of the customer’s journey. No matter the size or industry, each supplier and partner plays a critical role in an organization’s ability to provide an exceptional customer experience.
In May, at the IBM Smarter Commerce Global Summit in Tampa, FL, IBM introduced new cloud-based and on premise software and services to help clients deepen engagement with partners and suppliers to help ensure goods and services are delivered precisely when and where they are needed. The new B2B integration software will provide better insight and control over today’s extended value chain as well as lower risk and enhance compliance.
Joining me today to tell us what this all means for not only IBM's clients but the venerable giant's internal structure is Terrence Curley, Director of Products for B2B & Commerce at IBM.