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Sources for Horses and Other Outsourcing Insights

  • Broadcast in Business
Jon Hansen

Jon Hansen


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According to recent studies, two-thirds of all outsourcing programs fail to achieve the expected results. In fact some studies even suggest that this estimate is low putting the number as high as 90 percent. And this is not a new phenomenon. Industry reports and articles between 1995 and 2007 tend to suggest that little progress has been made with a strategy that appears to be long on promise but short on results. This leads to a number of questions the most important of which is simply this . . . is outsourcing a viable strategy? And if it is, why the dismal track record and, how can an organization ultimately make it work? Joining me for a Special PI Window on Business segment on June 24th to deconstruct the critical elements that have led to the consistent disconnect between client expectations and actual program results is AMR Research's Phil Fersht. An acknowledged industry analyst and advisor with a global perspective across Outsourcing and IT services, Phil is also a real-world practitioner having served as an advisor on over 100 major outsourcing and shared services engagements. Here is the link to Phil's Blog, Horses for Sources (http://fersht.typepad.com/the_outsourcing_bloghorse/)

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