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Please welcome to GroomerTALK Radio, Joanna Zucker, VP of Services for PetSmart. With over 20 years of experience in Retail and CPG experience, Joanna leads the strategic development and growth of PetSmart’s services portfolio, including Grooming Salons, PetsHotel, and Pet Training. She and her team deliver innovative solutions to provide a world-class customer experience for pets and pet parents. Joanna is married to Arnie and has three children (Ben 15, Claire 13, Sarah 12) and 5 members of her fur family (her dog Henry, cats Speckles, Tiger, Lottie and a bunny named Patches).