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As a former corporate human resources director, and a family survivor of a commercial air disaster, Dr. Coarsey long ago recognized the need for educating those who wish to serve survivors of trauma about the practical side of response. Her own life experience coupled with interviews with other survivors resulted in an approach to helping referred to as Human Services Response™, a practical, non-clinical approach designed to help those in crisis regain control over their environment. She has experienced first-hand the reality that when tragedy strikes one family, an organization, or an entire community, no one responder or group can meet all of the needs of those in crisis.