First Word Radio - Why ARE Americans so Rude?

Welcome to the New Year's Eve edition of First Word Radio. Sonja Fisher is off today. Michelle Gamble-Risley hosts Sandra Lamb, www.SandraLamb.com,who is a career, lifestyle, and etiquette expert, and the author of How to Write It, Third Edition; Personal Notes; and Write the Right Words.  She has guided many groups to greater eloquence, and better manners.  She often speaks on topics of relationships, women's issues, writing, and etiquette.  She also writes for national magazines.  Visit SandraLamb.com for more information.