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How to Deal with Angry Customers with Mark Adamson of Douglas Dynamics

  • Broadcast in Business
FD2B Talk Radio

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Tonight, Mark Adamson of Douglas Dynamics will discuss how to deal with angry customers.

Some of the topics Mark will talk about include:

  • Why it is important to "stay in touch" with customers
  • What Mark's definition of an angry customer is
  • Why dealing with angry customers is important to a business
  • The DO's and DON'TS of working with angry customers
  • Why the DON'TS are as important as the DO's

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