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In the world of Project Management consulting it is important to be able to navigate through client dynamics to provide the best services despite the ever present roadblocks and be viewed as a valued resource. In simple terms, your customer has to know your value and be willing to trust you enough to implement your service. We often face difficult customers who are not sure what they need or they want to give you a problem to solve then tell you how to do it.
PM Squared offers some of our top picks from our colleagues of ways to best ways to effectively manage customer expectations and build strong relationships for successful projects and repeat business.