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Small businesses will often avoid writing procedures because they believe that they will never need to share the information about how things are done. While this might be true, not documenting the things you do is actually costing even the smallest business money.
Amber shares a working example of how not documenting where information is found can drive the bottom line to obtaining new clients very subtly. Time management is part of the process, but often just writing the information down will will avoid some of the issues that arise with the information you need. https://www.draft-up.com/services