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Customer Experience

Customer Experience

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The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company. Interactive, provocative, test out new ideas, remember classic wisdom. Hear and be heard. Visit our blog at www.improvingcustomerexperience.com

On-Demand Episodes

Our guest today, Dr. Graeme Codrington, is an expert on the new world of work. As a best selling author, internationally recognised futurist and expert speaker, he has helped companies around the world to understand the forces that will... more
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Ray is a coach and entrepreneur. He built, operated and sold several businesses in Scotland before relocating to Australia with his family in 2005. His biggest success was with a fast growth water cooler business, which was sold to... more
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Bill is Vice President and Principal Analyst at Forrester Research and is a leading expert on customer relationship management (CRM). He is the author of two books on customer-driven business strategies 1) Creating Value for Customers:... more
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Robert is a PMP and has acquired over 20 years of business-enablement via technological innovation. During these years, he has contributed to over 60 major projects and 15 commercialized products in both Startup and Enterprise... more
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Paul Tobey is CEO of TrainingBusinessPros.Com and also known as the StreetSmartMarketer. He is Canada's leading internet marketing trainer, who has trained over 22 thousand business owners throughout Canada and the USA.... more
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Dan has over 20 years experience and innovation as an Entrepreneur, CEO and Scientist for Start-ups in Telecommunications, Speech/IVR Application Development and Software Engineering. He founded Interactive Digital and VUI... more
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Is your essential message more than just your brand? Do you know what truly sets you apart of everyone else in your field? Do you know what your greatest value is — what makes you different, special and more valuable to... more
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Denise Corcoran / CEO, The Empowered BusinessTM Denise Corcoran, CEO, The Empowered BusinessTM,, is a leading expert in accelerated change, peak performance, excellence and personal achievement, A leadership and... more
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Just Ask a Customer What They Want, Right? Lindsay is Managing Director at Olson Zaltman Associates, a research-based marketing strategy firm. As Managing Director, his role includes business development and client... more
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Survey says! What are Customers Saying? www.clickfox.com As Director of Marketing, Kimya is responsible for leading the marketing and communications strategy for ClickFox, the pioneering leader in customer experience analytics,... more
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