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Dianne Glasscoe Watterson, RDH, BS, MBA is an award-winning author, speaker, and dental practice consultant. Dianne has published hundreds of articles in various professional journals, including two monthly columns in Dental Economics and RDH magazines.
Today's topic is productivity in a health care setting. What's over or under diagnosis or treatment? How dental hygiensts and dentists feel when they have to let patients know they have treatment needs.