James Golding on Transforming a Police Force and Customer Service Speech

This week's episode features an interview with Commandant James Golding of the Island Special Constabulary Force in Jamaica, as he shares the challenges of transforming the largest police force in the English-speaking Caribbean. It continues with a speech given by the show host, Francis Wade, to the recent Jamaica Customer Service Association Conference examining the ways in which unmanaged automation is ruining productivity, and with it, the customer's experience.