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Excellent customer service requires excellent training - - and a culture that supports learning and doing. You need to articulate the results you hope to obtain in order to determine the training you need.
In this episode of CallTalk Bruce Belfiore and Conner Burt focus on the importance of access, speed and data to your center's success. Please join us for a lively discussion that will both explore these themes and give practical suggestions on how to leverage them best.
Conner Burt is the Chief Operations Officer at Lessonly, the leader in modern team learning software. He directly oversees Services and Client Experience. Conner lives in Indianapolis with the love of his life, Lena, and a placid dog named Titan.