Join Michelle Phillips and her guest Dave Carroll as they share the secrets to using the internet, social media and your empowered spirit to get what you deserve. They’ll share life coaching secrets and Dave’s inspiring story of how he changed the customer service landscape through his viral hit, “United Breaks Guitars.”
Dave Carroll is an award winning singer-songwriter, professional speaker, author and social media innovator based in Halifax, Nova Scotia, Canada. In 2009, when faced with an ongoing and frustrating customer service issue with United Airlines, Dave turned his talent and his passion to creating three music videos about his experience and he posted them to YouTube. What has become the United Breaks Guitars trilogy has inspired and empowered millions of consumers. It has awakened companies everywhere to the importance of every customer; about the need to engage in social media and has reinforced a new perspective on branding in the age of social media.