What should every CEO and business owner -- and every manager -- know about the continuous improvement method called "kaizen"? How can you use kaizen to cut costs, improve quality, and boost employee engagement and work satisfaction, all at once?
My guest is Mark Graban, author of Lean for Hospitals and an expert on helping firms adop Lean thinking and Lean practices.
Mark has made Lean his career focus for nearly 20 years – starting wiht studying Dr. Deming’s work as an undergraduate engineering student at Northwestern University, then formally studying Lean in the classroom at Northwestern and as a master’s student at MIT, and then receiving extensive on-the-job mentoring and training.
Mark has led and participated in Lean transformations in manufacturing and healthcare organizations, and is the author of Lean for Hospitals, Healthcare Kaizen, and more.