When to Relate, When to Require, and How to do Both Effectively

Is there natural tension between getting along with your people and asking them to perform -- between Relating and Requiring? No, says Pete Friedes, retired CEO of the international HR consulting powerhouse Hewitt Associates. He discusses his book "The 2R Manager" and how he helped hundreds of managers become better leaders, while growing a firm 23% per year for 23 years and earning multiple awards as a Best Place to Work.