Host Kevin Hunter features Ajay Prasad, owner and founder of GMR Transcription Services. Ajay started the business to fill the void in the market for accurate, reliable transcription and transalation services for writers, students, professors, and businesses.
Advice from Ajay:
To me, success is keeping customers happy while still being profitable. I learned early on that it is critical to provide a great customer service while standing by your promises and guarantees. This is what helped me retain customers that were not always happy with my service while I worked to develop a process to improve it.
From voice transcription to language translation, GMRT’s commitment to excellence can be measured by the satisfaction of clients like Accenture, Amazon, Stanford University and the National Endowment of the Arts. With industry competitors’ prolific practice of offshoring services and utilizing machines to save costs and increase revenue, our clients quickly realize the invaluable benefits of working with GMRT, where every document remains securely within the U.S. in the most competent human hands.
Over the years, my definition of success has been tested, to be sure, but never discarded. I believe in providing value at a price people can afford. When everyone is happy, everyone wins.