Got Conflict? Based on the works of Dr. Dudley Weeks, we highlighted the key ingredients to conflict and the essential steps to conflict resolution based on the book "The Eight Essential Steps to Conflict Resolution."
First, we examined a new way of thinking about conflict and defined what Week's describes as a conflict partnership. This kind of partnership is about resolving conflicts that are effective and sustainable and focuses both on the immediate conflict and the overall relationship
Then, we reviewed the ingredients of conflict to include
? Diversity & differences
? Needs vs wants
? Values & principles
? Feelings & emotions
? Internal conflict
Listeners then learned the 8 essential steps to conflict resolution as applied to a neighbor conflict.
Most importantly, be PREPARED for your difficult conversation.