Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

We're Only Human 34 - How Delta Airlines Designs its Candidate Experience

  • Broadcast in Business
Steve Boese Trish McFarlane

Steve Boese Trish McFarlane

×  

Follow This Show

If you liked this show, you should follow Steve Boese Trish McFarlane.
h:57016
s:11446271
archived

We're Only Human 34 - How Delta Airlines Designs its Candidate Experience

Host: Ben Eubanks

Guest: Carol McDaniel

One of the negative consequences of today's talent acquisition processes is that we have so many more candidates that don't get picked for open jobs. With one-click apply, the availability of job boards, and other technologies to lower the friction of applying for jobs, employers have more candidates than ever flowing through their applications. This can create a negative experience for those that aren't selected for the job, from the "resume black hole" to a lack of response overall.

Delta Airlines is approaching this problem by creating an intentional method called Designing for the Disappointed. Everyone can't be hired for every job, so how we treat people at the other end of the table, especially when in a consumer-facing brand like retail or, in Delta's case, airline travel.  In today's discussion Ben talks with Carol McDaniel, a talent acquisition leader from Delta that shares insights into how the firm has designed a tailored, personalized process that scales across the thousands of applicants it receives each year. 

Connect with Carol on LinkedIn: https://www.linkedin.com/in/carolmcdaniel

Learn more about Delta's careers: https://www.delta.com/us/en/careers/overview

Subscribe to the HR Happy Hour Podcast Network wherever you get your podcasts - just search for 'HR Happy Hour'
 

Comments