HR Happy Hour 204 - Customer Success and Advocacy
Recorded Tuesday March 3, 2015
Hosts: Trish McFarlane, Steve Boese
Guest: Howard Tarnoff
This week on the HR Happy Hour Show, Trish and Steve were joined by Howard Tarnoff, Senior Vice President for Ceridian HCM, and the person responsible for launching and overseeing the Ceridian's award winning Customer Success Program "XOXO".
On the show, Howard shared some of the pretty unique approaches to Customer Success and Advocacy that Ceridian has put in place - creating ways for customers to connect and share information and best practices, highlighting success stories for both organizations and individuals, and engaging customer advocates at numerous points along the HR buying journey.
Everything has changed about how organizations and individuals conduct product and market research, how they find and engage with trusted advisors and colleagues, and how they expect the relationship between solution provider and customer to evolve. Innovative approaches like Ceridian's "XOXO" customer success program represent how modern, empowered, and mutually beneficial provider/customer relationships have adapted to meet these changes.
We also lamented (yes, again), about the terrible winter weather, we previewed some upcoming events on Steve and Trish's calendars, and dropped the first hint about an exciting HR Happy Hour announcement that is coming soon.
This was a great show, and many thanks to Howard for being a part of the fun.