"How many really great customer services experiences have you had in the last year?" It is rare that anyone thinks they've had at least 3. Strange considering tens of million$ are spent in the area of Cu$tomer $ervice, why do you think the ROI is so poor?
In this episode, we'll talk about customer service, and the small changes you can make for happier customers.
If this topic interests you, call in to discuss and express your opinions or to share your experiences.
Before the show Click Here to read Les' Article on Customer Service