http://www.blogtalkradio.com/six-sigma-iqSix Sigma IQ is a place where Six Sigma and process excellence professionals can network, find their peers, get the most up-to-date industry information, and solve their most pressing business problems. To access Six Sigma IQ, visit www.sixsigmaiq.com. enCopyright Genna Weiss (C/O Blogtalkradio)Tue, 25 Jun 2019 07:45:00 GMTFri, 10 Sep 2010 08:00:00 GMTBusinessBlogTalkRadio Feed v2.0https://dasg7xwmldix6.cloudfront.net/hostpics/656da2a6-2142-44db-9451-ad7c5c667e4esixsigmaiq.jpghttp://www.blogtalkradio.com/six-sigma-iqSix Sigma IQ is a place where Six Sigma and process excellence professionals can network, find their peers, get the most up-to-date industry information, and solve their most pressing business problems. To access Six Sigma IQ, visit www.sixsigmaiq.com. feeds@blogtalkradio.comBlogTalkRadio.combusiness,six sigma,genna weiss,process improvement,lean six sigma,process excellence,lean,customer experience,economic crisis,innovationSix Sigma IQnoSix Sigma IQ is a place where Six Sigma and process excellence professionals can network, find their peers, get the most up-to-date industry information, and soepisodichttp://www.blogtalkradio.com/six-sigma-iq/2010/09/10/dhl-express-radical-approach-to-selecting-continuous-process-improvement-initiativesBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/09/10/dhl-express-radical-approach-to-selecting-continuous-process-improvement-initiatives/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/09/10/dhl-express-radical-approach-to-selecting-continuous-process-improvement-initiativesFri, 10 Sep 2010 08:00:00 GMTDHL Express' Radical Approach to Selecting Continuous Process Improvement InitiativesDHL Express00:45:00Six Sigma IQnoprocess improvement,DHL Express,Lean Six SIgma,continuous improvement,Hans Gernler van MarleDHL Expresshttp://www.blogtalkradio.com/six-sigma-iq/2010/08/20/how-to-select-quick-win-projectsBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/08/20/how-to-select-quick-win-projects/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/08/20/how-to-select-quick-win-projectsFri, 20 Aug 2010 08:00:00 GMTHow to Select Quick Win ProjectsDiscussion with Rogier J. Kuijpers of ASML Netherlands BV.00:45:00Six Sigma IQnoKaizen,Lean,Process Excellence,quick wins,Rogier KuijpersDiscussion with Rogier J. Kuijpers of ASML Netherlands BV.http://www.blogtalkradio.com/six-sigma-iq/2010/08/16/applying-lean-principles-to-project-planningBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/08/16/applying-lean-principles-to-project-planning/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/08/16/applying-lean-principles-to-project-planningMon, 16 Aug 2010 10:00:00 GMTBest Practices for Applying Lean Principles to Project Planning Rudy Gort, Lean Construction Manager for Heembouw, will be speaking about getting your entire supply chain involved with the project planning process. 00:45:00Six Sigma IQnoLean,Lean principles,project planning,Rudy Gort,HeembouwRudy Gort, Lean Construction Manager for Heembouw, will be speaking about getting your entire supply chain involved with the project planning process.http://www.blogtalkradio.com/six-sigma-iq/2010/08/11/lean-six-sigma-for-public-healthBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/08/11/lean-six-sigma-for-public-health/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/08/11/lean-six-sigma-for-public-healthWed, 11 Aug 2010 16:30:00 GMTLean Six Sigma for Public HealthGrace Duffy00:45:00Six Sigma IQnoLean Six Sigma,public health,public sector,health care,Grace DuffyGrace Duffyhttp://www.blogtalkradio.com/six-sigma-iq/2010/08/10/how-to-improve-the-delivery-of-service-level-agreeBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/08/10/how-to-improve-the-delivery-of-service-level-agree/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/08/10/how-to-improve-the-delivery-of-service-level-agreeTue, 10 Aug 2010 08:00:00 GMTKey Process Excellence Lessons for Improving the Delivery of Service Level AgreementsAlaa Garad, CEO of International Performance Excellence (IPE), speaks about how to improve the delivery of service level agreements. 00:45:00Six Sigma IQnoservice level agreements,Process Excellence,MENA,performance excellence,Alaa GaradAlaa Garad, CEO of International Performance Excellence (IPE), speaks about how to improve the delivery of service level agreements.http://www.blogtalkradio.com/six-sigma-iq/2010/08/04/customizing-lean-six-sigma-for-middle-eastern-orgaBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/08/04/customizing-lean-six-sigma-for-middle-eastern-orga/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/08/04/customizing-lean-six-sigma-for-middle-eastern-orgaWed, 04 Aug 2010 13:30:00 GMTCustomizing Lean Six Sigma for Middle Eastern Organizations Hisham Sabry of HSBC Egypt discusses adjusting the deployment of Lean Six Sigma to better suit the culture of Middle Eastern organizations. 01:00:00Six Sigma IQnoLean Six Sigma,HSBC Egypt,Middle Eastern organizations,Hisham Sabry,organizational culture changeHisham Sabry of HSBC Egypt discusses adjusting the deployment of Lean Six Sigma to better suit the culture of Middle Eastern organizations.http://www.blogtalkradio.com/six-sigma-iq/2010/07/21/a-conversation-with-the-worlds-first-lean-dentistBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/07/21/a-conversation-with-the-worlds-first-lean-dentist/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/07/21/a-conversation-with-the-worlds-first-lean-dentistWed, 21 Jul 2010 17:00:00 GMTA Conversation with the World’s First Lean DentistGenna Weiss of Six Sigma & Process Excellence IQ will be speaking with Dr. Sami Bahri, co-founder of Bahri Dental Group, based in Jacksonville, Florida, and author of Follow the Learner: The Role of a Leader in Creating a Lean Culture.00:45:00Six Sigma IQnoLean dentist,Lean methodology,customer experience,voice of the customer,Sami BahriGenna Weiss of Six Sigma & Process Excellence IQ will be speaking with Dr. Sami Bahri, co-founder of Bahri Dental Group, based in Jacksonville, Florida, and authttp://www.blogtalkradio.com/six-sigma-iq/2010/07/08/talking-lean-with-jason-schulistBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/07/08/talking-lean-with-jason-schulist/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/07/08/talking-lean-with-jason-schulistThu, 08 Jul 2010 13:00:00 GMTThe Story Behind the Surge in Lean Implementation in US BusinessesThis Profit through Process podcast will discuss the recent popularity of adopting Lean. Jason Schulist, Director of the Program Office for Enterprise Projects at DTE Energy and Vice Chair of the Michigan Lean Consortium, will be the special guest. 01:00:00Six Sigma IQnoLean implementation,Lean tools,Jason Schulist,Lean Michigan Consortium,implementing LeanThis Profit through Process podcast will discuss the recent popularity of adopting Lean. Jason Schulist, Director of the Program Office for Enterprise Projectshttp://www.blogtalkradio.com/six-sigma-iq/2010/07/01/allstate-insurance-revamps-its-lean-six-sigma-traiBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/07/01/allstate-insurance-revamps-its-lean-six-sigma-trai/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/07/01/allstate-insurance-revamps-its-lean-six-sigma-traiThu, 01 Jul 2010 18:00:00 GMTAchieving Excellence: Allstate Insurance's Revamped Lean Six Sigma Training ProgramLily Eng, Director Six Sigma Enterprise COE at Allstate Insurance Company, speaks about how her organization has revamped its Lean Six Sigma training program. 01:00:00Six Sigma IQnoLean Six Sigma training,Allstate Insurance,Lily Eng,Lean Six Sigma program,Six Sigma trainingLily Eng, Director Six Sigma Enterprise COE at Allstate Insurance Company, speaks about how her organization has revamped its Lean Six Sigma training program.http://www.blogtalkradio.com/six-sigma-iq/2010/06/08/introducing-design-for-innovation-in-manufacturingBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/06/08/introducing-design-for-innovation-in-manufacturing/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/06/08/introducing-design-for-innovation-in-manufacturingTue, 08 Jun 2010 13:00:00 GMTIntroducing Design for Innovation in ManufacturingJoe Ficalora, Principal at Joe Ficalora and Associates, discusses the new methodology, Design for Innovation in Manufacturing. 01:00:00Six Sigma IQnoJoe Ficalora,process improvement,manufacturing,DFSS,innovationJoe Ficalora, Principal at Joe Ficalora and Associates, discusses the new methodology, Design for Innovation in Manufacturing.http://www.blogtalkradio.com/six-sigma-iq/2010/05/26/getting-your-organization-to-make-decisions-based-on-dataBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/05/26/getting-your-organization-to-make-decisions-based-on-data/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/05/26/getting-your-organization-to-make-decisions-based-on-dataWed, 26 May 2010 13:00:00 GMTGetting Your Organization to Make Decisions Based on DataIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Mary Federico of Organizational Behavior Strategies. Federico will discuss how you can start getting your organization to make decisions based on data. 01:00:00Six Sigma IQnoorganizational behavior,Mary Federico,Six Sigma,data collection,organizational behavior strategiesIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Mary Federico of Organizational Behavior Strategies. Federico will discuss how yhttp://www.blogtalkradio.com/six-sigma-iq/2010/05/19/lean-six-sigma-101-getting-your-cfo-to-buy-inBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/05/19/lean-six-sigma-101-getting-your-cfo-to-buy-in/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/05/19/lean-six-sigma-101-getting-your-cfo-to-buy-inWed, 19 May 2010 13:00:00 GMTLean Six Sigma 101: Getting Your CFO to Buy-InIn this Profit throught Process podcast, Genna Weiss of Six Sigma IQ speaks with Dave McSherry, CFO/COO of ACPO, who discusses strategies for getting your CFO to more fully support your Lean Six Sigma initiatives upon initial implementation.01:00:00Six Sigma IQnoLean Six Sigma,executive buy-in,Six Sigma implementation,organizational culture change,Dave McSherryIn this Profit throught Process podcast, Genna Weiss of Six Sigma IQ speaks with Dave McSherry, CFO/COO of ACPO, who discusses strategies for getting your CFO thttp://www.blogtalkradio.com/six-sigma-iq/2010/05/05/interview-with-jim-hearn-1Businesshttp://www.blogtalkradio.com/six-sigma-iq/2010/05/05/interview-with-jim-hearn-1/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/05/05/interview-with-jim-hearn-1Wed, 05 May 2010 13:00:00 GMTInterview with Jim HearnLean healthcare discussion with Jim Hearn, Head of Lean and Six Sigma at Heart of England NHS Foundation Trust, and Mark Graban, founder of the site leanblog.org and author of the Shingo-Prize Winning book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction." . 01:00:00Six Sigma IQnoJim Hearn,Mark Graban,Lean healthcare,process improvement,LeanLean healthcare discussion with Jim Hearn, Head of Lean and Six Sigma at Heart of England NHS Foundation Trust, and Mark Graban, founder of the site leanblog.orhttp://www.blogtalkradio.com/six-sigma-iq/2010/05/04/how-web-20-can-make-a-difference-in-product-development-qualityBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/05/04/how-web-20-can-make-a-difference-in-product-development-quality/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/05/04/how-web-20-can-make-a-difference-in-product-development-qualityTue, 04 May 2010 16:30:00 GMTHow Web 2.0 Can Make a Difference in Product Development QualityWeb 2.0's application to product development quality. 01:00:00Six Sigma IQnoproduct development quality,David Cronin,risk management,requirements management,Voice of the CustomerWeb 2.0's application to product development quality.http://www.blogtalkradio.com/six-sigma-iq/2010/04/22/bpm-initiatives-within-chubb-insuranceBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/04/22/bpm-initiatives-within-chubb-insurance/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/04/22/bpm-initiatives-within-chubb-insuranceThu, 22 Apr 2010 18:30:00 GMTBusiness Process Reengineering Using BPM Solutions: A Chubb Case StudyHear how Chubb Insurance has effectively deployed BPM to improve its business processes. Jorge Rosas, VP of Quality, will be speaking. 01:00:00Six Sigma IQnoChubb Insurance,BPM,Business Process Management,Lean initiatives,Jorge RosasHear how Chubb Insurance has effectively deployed BPM to improve its business processes. Jorge Rosas, VP of Quality, will be speaking.http://www.blogtalkradio.com/six-sigma-iq/2010/04/20/betfair-european-iqpc-process-excellence-award-finBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/04/20/betfair-european-iqpc-process-excellence-award-fin/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/04/20/betfair-european-iqpc-process-excellence-award-finTue, 20 Apr 2010 12:00:00 GMTBetfair, European IQPC Process Excellence Award FinalistHear about how Betfair became a European IQPC Process Excellence Awards finalist within the Best Project Contributing to Innovation category. 01:00:00Six Sigma IQnoBetfair,Process Excellence,Six Sigma,IQPC,process improvementHear about how Betfair became a European IQPC Process Excellence Awards finalist within the Best Project Contributing to Innovation category.http://www.blogtalkradio.com/six-sigma-iq/2010/03/09/presenting-polyone-winner-of-iqpcs-north-american-Businesshttp://www.blogtalkradio.com/six-sigma-iq/2010/03/09/presenting-polyone-winner-of-iqpcs-north-american-/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/03/09/presenting-polyone-winner-of-iqpcs-north-american-Tue, 09 Mar 2010 14:00:00 GMTPresenting PolyOne, the 2010 IQPC North American Best Start Up Program WinnerIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Thomas Kedrowski, Senior Vice President of Operations and Supply Chain for PolyOne Corporation, who discusses his organization's Lean Six Sigma deployment journey and Polyone's IQPC North American Process Excellence Award win in the Best Start Up Program category. 01:00:00Six Sigma IQnoprocess improvement,Six Sigma,Lean Six Sigma,PolyOne,supply chainIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Thomas Kedrowski, Senior Vice President of Operations and Supply Chain for PolyOhttp://www.blogtalkradio.com/six-sigma-iq/2010/02/11/interview-with-jason-shulist-of-dte-energy-winner-Managementhttp://www.blogtalkradio.com/six-sigma-iq/2010/02/11/interview-with-jason-shulist-of-dte-energy-winner-/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/02/11/interview-with-jason-shulist-of-dte-energy-winner-Thu, 11 Feb 2010 14:00:00 GMTInterview with Jason Shulist of DTE Energy, Winner of Best Improvement ProgramGenna Weiss of Six Sigma IQ speaks with Jason Schulist, Director of Continuous Improvement for DTE Energy, who discusses winning IQPC's North American Process Excellence Award for Best Improvement Program. 01:00:00Six Sigma IQnoSix Sigma,DTE Energy,process improvement,leadership,Jason SchulistGenna Weiss of Six Sigma IQ speaks with Jason Schulist, Director of Continuous Improvement for DTE Energy, who discusses winning IQPC's North American Process Ehttp://www.blogtalkradio.com/six-sigma-iq/2010/01/12/best-practices-for-achieving-a-high-performance-call-centerBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/01/12/best-practices-for-achieving-a-high-performance-call-center/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/01/12/best-practices-for-achieving-a-high-performance-call-centerTue, 12 Jan 2010 15:00:00 GMTBest Practices for Achieving a High Performance Call CenterWanting to find out how to take your call center to the next level in performance? Listen to this Profit through Process podcast. Genna Weiss of Six Sigma IQ speaks with Vivian Blade, President and CEO of EiGL Consulting, LLC. Blade discusses the best practices you need to follow to pull your call center into the 21st century. 01:00:00Six Sigma IQnoperformance improvement,call center,Six Sigma,Lean Six Sigma,Vivian BladeWanting to find out how to take your call center to the next level in performance? Listen to this Profit through Process podcast. Genna Weiss of Six Sigma IQ sphttp://www.blogtalkradio.com/six-sigma-iq/2010/01/11/xerox-finalist-in-best-improvement-program-categoryBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2010/01/11/xerox-finalist-in-best-improvement-program-category/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2010/01/11/xerox-finalist-in-best-improvement-program-categoryMon, 11 Jan 2010 19:00:00 GMTXerox-Finalist in Best Improvement Program CategoryGenna Weiss of Six Sigma IQ speaks with Chuck Chada from Xerox to discuss the company's finalist recognition in the Best Improvment Program Category at IQPC's 11th Annual Process Excellence Awards. 01:00:00Six Sigma IQnoXerox,Lean Six Sigma,Six Sigma,Chuck Chada,Genna WeissGenna Weiss of Six Sigma IQ speaks with Chuck Chada from Xerox to discuss the company's finalist recognition in the Best Improvment Program Category at IQPC's 1http://www.blogtalkradio.com/six-sigma-iq/2009/12/22/six-sigma-belt-certification-what-you-need-to-consider-before-choosing-a-training-programBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/12/22/six-sigma-belt-certification-what-you-need-to-consider-before-choosing-a-training-program/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/12/22/six-sigma-belt-certification-what-you-need-to-consider-before-choosing-a-training-programTue, 22 Dec 2009 15:00:00 GMTSix Sigma Belt Certification: What You Need to Consider Before Choosing a Training ProgramIn this Profit through Process Podcast, Genna Weiss of Six Sigma IQ speaks with Jim Wasiloff, Director of the Continuous Process Improvement Program at US Army TACOM LCMC, who discusses what everyone should consider before he or she signs up for a particular Six Sigma Belt certification program. 01:00:00Six Sigma IQnoSix Sigma,Six Sigma training,Six Sigma Black Belt,Six Sigma Master Black Belt,Jim WasiloffIn this Profit through Process Podcast, Genna Weiss of Six Sigma IQ speaks with Jim Wasiloff, Director of the Continuous Process Improvement Program at US Armyhttp://www.blogtalkradio.com/six-sigma-iq/2009/12/15/outside-in-thinking-the-ticket-to-achieving-a-successful-customer-outcomeBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/12/15/outside-in-thinking-the-ticket-to-achieving-a-successful-customer-outcome/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/12/15/outside-in-thinking-the-ticket-to-achieving-a-successful-customer-outcomeTue, 15 Dec 2009 14:00:00 GMTOutside-In Thinking: The Ticket to Achieving a Successful Customer OutcomeIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with renowned business process leader, Steve Towers, CEO and founder of the BP Group, and featured speaker at IQPC's upcoming 11th Annual Lean Six Sigma and Process Improvement Summit in January. He will be discussing how you should move from inside-out to outside-in thinking to achieve successful customer outcomes for your organization. 01:00:00Six Sigma IQnoSix Sigma,process improvement,customer experience,business process management,Steve TowersIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with renowned business process leader, Steve Towers, CEO and founder of the BP Group,http://www.blogtalkradio.com/six-sigma-iq/2009/12/14/iqpc-judges-give-their-feedback-on-the-11th-annualBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/12/14/iqpc-judges-give-their-feedback-on-the-11th-annual/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/12/14/iqpc-judges-give-their-feedback-on-the-11th-annualMon, 14 Dec 2009 19:00:00 GMTJudges’ Feedback on IQPC’s 11th Annual Process Excellence Award Entrants In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with three judges for IQPC's 11th Annual Process Excellence Awards, who discuss this year's entrants and what your organization can do to drive further process improvement in 2010. 01:00:00Six Sigma IQnoSix Sigma,Process Excellence,process improvement,Lean Six Sigma,Lean Six Sigma deploymentIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with three judges for IQPC's 11th Annual Process Excellence Awards, who discuss thishttp://www.blogtalkradio.com/six-sigma-iq/2009/12/02/design-for-six-sigma-tools-you-need-to-know-right-nowBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/12/02/design-for-six-sigma-tools-you-need-to-know-right-now/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/12/02/design-for-six-sigma-tools-you-need-to-know-right-nowWed, 02 Dec 2009 14:30:00 GMTDesign for Six Sigma Tools You Need to Know Right NowIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Ali Fouani, a DFSS Master Black Belt. He will be discussing the Design for Six Sigma tools that will assist you with your product development under pressing economic conditions. 01:00:00Six Sigma IQnoSix Sigma,Design for Six Sigma,DFSS,product development,Genna WeissIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Ali Fouani, a DFSS Master Black Belt. He will be discussing the Design for Six Shttp://www.blogtalkradio.com/six-sigma-iq/2009/11/12/where-keynes-went-wrong-a-discussion-with-author-hBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/11/12/where-keynes-went-wrong-a-discussion-with-author-h/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/11/12/where-keynes-went-wrong-a-discussion-with-author-hThu, 12 Nov 2009 15:00:00 GMTWhere Keynes Went Wrong: A Discussion with Author Hunter LewisIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Hunter Lewis, author of the latest book, Where Keynes Went Wrong and Why World Governments Keep Creating Inflation, Bubbles, and Busts. Lewis will discuss how world governments, specifically the US government, continue to follow the largely debunked economic policies of John Maynard Keynes and how this has led to economic disaster. Lewis is the co-founder of Cambridge Associates, LLC, a global investment firm whose clients include leading research universities, charitable organizations, and families. 01:00:00Six Sigma IQnoKeynesian economic model,Where Keynes Went Wrong,Obama stimulus package,Six Sigma,budget deficitIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Hunter Lewis, author of the latest book, Where Keynes Went Wrong and Why World Ghttp://www.blogtalkradio.com/six-sigma-iq/2009/11/05/lessons-learned-from-the-department-of-defenses-leBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/11/05/lessons-learned-from-the-department-of-defenses-le/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/11/05/lessons-learned-from-the-department-of-defenses-leThu, 05 Nov 2009 15:30:00 GMTUpdates on the Department of Defense’s Lean Six Sigma Deployment InitiativeIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with J.D. Sicilia, Lean Six Sigma Program Office Director for the Department of Defense. Sicilia will present updates on the DoD's program and will reveal the goals of the program for 2010 and beyond. Sicilia will be presenting at IDGA's Lean Six Sigma for Defense conference in December. 01:00:00Six Sigma IQnoSix Sigma,Lean Six Sigma,Department of Defense,JD Sicilia,Genna WeissIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with J.D. Sicilia, Lean Six Sigma Program Office Director for the Department of Defenhttp://www.blogtalkradio.com/six-sigma-iq/2009/11/03/kaizen-in-action-a-xerox-and-sundyne-case-studyBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/11/03/kaizen-in-action-a-xerox-and-sundyne-case-study/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/11/03/kaizen-in-action-a-xerox-and-sundyne-case-studyTue, 03 Nov 2009 20:00:00 GMTKaizen in Action: A Xerox and Sundyne Case StudyIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Brian Eldredge, Sundyne Purchasing Manager, Brad Williams, Sundyne Supplier Quality Engineer, and Cyndi Quan-Trotter, Xerox Master Black Belt. You will hear how Xerox facilitated a Kaizen for Sundyne that allowed the latter organization to create a Lean office design for its print center that freed up more space at the same time that new equipment was installed. Learn how Xerox and Sundyne managed to accomplish this task in only 1.5 days. 01:30:00Six Sigma IQnoLean Six Sigma,Kaizen,Lean,Xerox,Genna WeissIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Brian Eldredge, Sundyne Purchasing Manager, Brad Williams, Sundyne Supplier Qualhttp://www.blogtalkradio.com/six-sigma-iq/2009/11/03/raising-the-bar-how-seyfarth-shaw-deploys-lss-to-aBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/11/03/raising-the-bar-how-seyfarth-shaw-deploys-lss-to-a/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/11/03/raising-the-bar-how-seyfarth-shaw-deploys-lss-to-aTue, 03 Nov 2009 15:00:00 GMTRaising the Bar: How Seyfarth Shaw Provides Efficient Delivery of Legal Services through LSSIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Lisa Damon, partner and Chair of Seyfarth Shaw's Labor & Employment Department, and Carla Goldstein, Seyfarth Shaw’s Director of Strategic Management. Damon and Goldstein discuss how Seyfarth Shaw LLP has deployed Lean Six Sigma, adopted and rebranded as SeyfarthLean, to provide more efficient delivery of legal services for the firm.01:00:00Six Sigma IQnoLean Six Sigma,Seyfarth Shaw,process improvement,Six Sigma,Genna WeissIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Lisa Damon, partner and Chair of Seyfarth Shaw's Labor & Employment Department,http://www.blogtalkradio.com/six-sigma-iq/2009/10/23/leadership-succession-planning-best-practices-for-keeping-your-lean-six-sigma-program-buy-in-intactBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/10/23/leadership-succession-planning-best-practices-for-keeping-your-lean-six-sigma-program-buy-in-intact/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/10/23/leadership-succession-planning-best-practices-for-keeping-your-lean-six-sigma-program-buy-in-intactFri, 23 Oct 2009 18:00:00 GMTLeadership Succession Planning: Best Practices for Keeping Your Lean Six Sigma Program Buy-In IntactIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Lee Campbell, the Continuous Process Improvement Director for the US Army Military District of Washington. Campbell discusses how your Lean Six Sigma organization can achieve better buy-in of its program through effective leadership succession planning. 01:00:00Six Sigma IQnoLean Six Sigma,leadership,Six Sigma,process improvement,Lean Six Sigma deploymentIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Lee Campbell, the Continuous Process Improvement Director for the US Army Militahttp://www.blogtalkradio.com/six-sigma-iq/2009/10/21/how-lean-can-you-go-eliminate-these-eight-wastes-in-healthcareBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/10/21/how-lean-can-you-go-eliminate-these-eight-wastes-in-healthcare/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/10/21/how-lean-can-you-go-eliminate-these-eight-wastes-in-healthcareWed, 21 Oct 2009 14:00:00 GMTHow Lean Can You Go? Eliminate These Eight Wastes in HealthcareMaybe you have heard of the Eight Wastes of Lean, but have you heard of the 8 Wastes in healthcare? In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Herb Robbins, President and CEO of Robbins International, a consulting firm that provides Lean Business and Six Sigma services to corporations and manufacturing organizations, who discusses how you can begin to identify healthcare inefficiencies in a systematic way. You will learn how you can then apply Lean to eliminate these healthcare inefficiencies. 01:00:00Six Sigma IQnoLean,healthcare,process improvement,improving healthcare,Six SigmaMaybe you have heard of the Eight Wastes of Lean, but have you heard of the 8 Wastes in healthcare? In this Profit through Process podcast, Genna Weiss of Six Shttp://www.blogtalkradio.com/six-sigma-iq/2009/10/13/what-you-need-to-know-about-improving-supplier-viaBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/10/13/what-you-need-to-know-about-improving-supplier-via/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/10/13/what-you-need-to-know-about-improving-supplier-viaTue, 13 Oct 2009 17:00:00 GMTSupplier Viability: The Key to Improving the Supply Chain Management ProcessCome hear how to improve your supply chain management process through improving your supplier viability. Lestie Carey and John Wilson, consultants and trainers for Monkey Mundos, will discuss their inside knowledge into improving this very important and relevant part of supply chain management. 01:30:00Six Sigma IQnosupply chain management,supplier viability,process improvement,OEM,SWOTCome hear how to improve your supply chain management process through improving your supplier viability. Lestie Carey and John Wilson, consultants and trainershttp://www.blogtalkradio.com/six-sigma-iq/2009/09/28/overcoming-pricing-challenges-through-the-use-of-process-improvement-methodologiesBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/09/28/overcoming-pricing-challenges-through-the-use-of-process-improvement-methodologies/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/09/28/overcoming-pricing-challenges-through-the-use-of-process-improvement-methodologiesMon, 28 Sep 2009 16:00:00 GMTHow to Overcome Pricing Challenges through the Use of Process Improvement MethodologiesLearn how to protect your profits in this new economy. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Joseph Marigliano, a Partner at Transcend Strategic Consulting, a firm specializing in price/value management and financial engineering, who discusses how to leverage process improvement methodologies to tackle your most difficult pricing challenges. Marigliano will go over the pricing metrics that you must get right in order to avoid lost profits. 01:00:00Six Sigma IQnopricing,process improvement,Lean Six Sigma,Six Sigma,economic crisisLearn how to protect your profits in this new economy. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Joseph Marigliano, a Parthttp://www.blogtalkradio.com/six-sigma-iq/2009/09/11/best-practices-for-aligning-the-customer-experience-with-process-improvement-a-covance-case-studyBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/09/11/best-practices-for-aligning-the-customer-experience-with-process-improvement-a-covance-case-study/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/09/11/best-practices-for-aligning-the-customer-experience-with-process-improvement-a-covance-case-studyFri, 11 Sep 2009 17:00:00 GMTBest Practices for Aligning the Customer Experience with Process Improvement: A Covance Case StudyIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Diane Francisco, Director of Client Solutions for Strategic Partnering and Integrated Drug Development at Covance and advisory board member for Six Sigma IQ, who discusses her organization's initiatives to better align the customer experience with process improvement. 01:00:00Six Sigma IQnoprocess improvement,customer experience,Lean Six Sigma,Covance,Diane FranciscoIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Diane Francisco, Director of Client Solutions for Strategic Partnering and Integhttp://www.blogtalkradio.com/six-sigma-iq/2009/08/19/how-systems-thinking-will-get-you-to-rethink-performance-improvementBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/08/19/how-systems-thinking-will-get-you-to-rethink-performance-improvement/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/08/19/how-systems-thinking-will-get-you-to-rethink-performance-improvementWed, 19 Aug 2009 12:00:00 GMTHow Systems Thinking Will Get You to Rethink Performance ImprovementIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with John Seddon, Managing Director for Vanguard consultancy and Visiting Professor at the Lean Enterprise Research Centre at the University of Cardiff, who discusses how Systems Thinking will make you rethink using performance metrics for improving your organization. 01:00:00Six Sigma IQnoSystems Thinking,performance improvement,process improvement,Lean,John SeddonIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with John Seddon, Managing Director for Vanguard consultancy and Visiting Professor ahttp://www.blogtalkradio.com/six-sigma-iq/2009/08/14/how-business-transformation-can-better-align-your-organizations-business-with-its-customerBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/08/14/how-business-transformation-can-better-align-your-organizations-business-with-its-customer/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/08/14/how-business-transformation-can-better-align-your-organizations-business-with-its-customerFri, 14 Aug 2009 13:00:00 GMTHow Business Transformation Can Better Align Your Organization’s Business with Its CustomerIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Thom Keehan, Business Transformation Leader for GE Capital Banking Romania, who discusses how to leverage Business Transformation for better alignment of your company's business with its customer. Keehan is a featured speaker at two upcoming IQPC events, the 5th Annual Business Process Excellence in Financial Services exchange in September and the 5th Annual European Business Excellence Summit in October. 01:00:00Six Sigma IQnoBusiness Transformation,customer management,GE Six Sigma,Six Sigma,Thom KeehanIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Thom Keehan, Business Transformation Leader for GE Capital Banking Romania, whohttp://www.blogtalkradio.com/six-sigma-iq/2009/07/28/avoiding-the-traps-of-organizational-politics-how-to-ensure-the-successful-delivery-of-your-bpe-Businesshttp://www.blogtalkradio.com/six-sigma-iq/2009/07/28/avoiding-the-traps-of-organizational-politics-how-to-ensure-the-successful-delivery-of-your-bpe-/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/07/28/avoiding-the-traps-of-organizational-politics-how-to-ensure-the-successful-delivery-of-your-bpe-Tue, 28 Jul 2009 14:00:00 GMTAvoiding the Traps of Organizational Politics: How to Ensure the Successful Delivery of Your BPE In this Profit through Profit podcast, learn how you can avoid the traps of organizational politics in order to successfully deliver your Business Process Excellence program. Genna Weiss of Six Sigma IQ speaks with David Bancroft-Turner, Chief Executive of The Academy for Political Intelligence, who discusses tips for better understanding your organizational politics. 01:00:00Six Sigma IQnoSix Sigma,organizational politics,Business Process Excellence,David Bancroft-Turner,Genna WeissIn this Profit through Profit podcast, learn how you can avoid the traps of organizational politics in order to successfully deliver your Business Process Excelhttp://www.blogtalkradio.com/six-sigma-iq/2009/07/22/leveraging-triz-for-effective-structured-innovation-and-process-improvementBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/07/22/leveraging-triz-for-effective-structured-innovation-and-process-improvement/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/07/22/leveraging-triz-for-effective-structured-innovation-and-process-improvementWed, 22 Jul 2009 22:30:00 GMTLeveraging TRIZ for Effective Structured Innovation and Process ImprovementHear how you can use the tools of TRIZ for structured innovation and process improvement. In this Profit through Process podcast, Genna Weiss speaks with Raymond Hemmele, Director for SSA&Company (formerly Six Sigma Academy), who discusses how to use TRIZ tools to come up with innovative solutions to your process improvement problems.01:00:00Six Sigma IQnoTRIZ,structured innovatio,process improvement,Six Sigma,SSA CompanyHear how you can use the tools of TRIZ for structured innovation and process improvement. In this Profit through Process podcast, Genna Weiss speaks with Raymonhttp://www.blogtalkradio.com/six-sigma-iq/2009/07/21/how-lean-six-sigma-is-furthering-process-improvement-in-governmentBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/07/21/how-lean-six-sigma-is-furthering-process-improvement-in-government/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/07/21/how-lean-six-sigma-is-furthering-process-improvement-in-governmentTue, 21 Jul 2009 17:00:00 GMTHow Lean Six Sigma is Furthering Process Improvement in GovernmentFor the past 20 years or so, Lean Six Sigma has had a good legacy within the U.S. public sector. In this Profit through Process podcast, Genna Weiss speaks with Ron Wince, President and CEO of Guidon Performance Solutions, who discusses the current state of Lean Six Sigma deployment within the U.S. government and how it can be leveraged for further public sector process improvement in light of the passage of the $787 billion American Recovery and Reinvestment Act. Lean Six Sigma deployment began primarily within the federal government, which was an early adopter of TQM tools that are now part of the Lean Six Sigma toolbox. Wince describes how Lean Six Sigma adoption has branched out to state agencies and local governments, such as the city of Fort Wayne. He explains how Lean Six Sigma has translated to a public sector setting and identifies successful early adopters of Lean Six Sigma within the public sector, including the United States Environmental Protection Agency (EPA), the U.S. Army and the state of Iowa. Wince offers his advice on how create a sense of urgency for the need of Lean Six Sigma tools within the public sector, including aligning Lean Six Sigma projects to the critical issues of the agency and working cross-functionally. 01:00:00Six Sigma IQnoprocess improvement,Lean Six Sigma,US government,Ron Wince,Genna WeissFor the past 20 years or so, Lean Six Sigma has had a good legacy within the U.S. public sector. In this Profit through Process podcast, Genna Weiss speaks withhttp://www.blogtalkradio.com/six-sigma-iq/2009/07/17/leveraging-shainin-to-get-to-the-most-important-root-cause-of-your-problemBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/07/17/leveraging-shainin-to-get-to-the-most-important-root-cause-of-your-problem/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/07/17/leveraging-shainin-to-get-to-the-most-important-root-cause-of-your-problemFri, 17 Jul 2009 13:30:00 GMTA Convergent Approach to Problem Solving using Shainin TechniquesHear how Shainin can help you drill down to the most important root cause of your process improvement problem. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Ha Dao, Director of SSA & Company, formerly Six Sigma Academy, who discusses the tools of this methodology and how you can apply them to your processes. 01:00:00Six Sigma IQnoShainin,Six Sigma,problem solving,Ha Dao,process improvementHear how Shainin can help you drill down to the most important root cause of your process improvement problem. In this Profit through Process podcast, Genna Weihttp://www.blogtalkradio.com/six-sigma-iq/2009/07/07/how-to-achieve-an-award-winning-process-excellence-programa-lloyds-register-case-studyBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/07/07/how-to-achieve-an-award-winning-process-excellence-programa-lloyds-register-case-study/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/07/07/how-to-achieve-an-award-winning-process-excellence-programa-lloyds-register-case-studyTue, 07 Jul 2009 14:00:00 GMTHow to Achieve an Award Winning Process Excellence Program—A Lloyd’s Register Case StudyCome listen to this Profit through Process podcast to hear how you can achieve an award-winning Process Excellence program. Genna Weiss of Six Sigma IQ will be speaking to Estelle Clark and Mark Bracey from Lloyd's Register to discuss how they transformed their organization into a Process Excellence powerhouse. 01:00:00Six Sigma IQnoSix Sigma,Process Excellence,Lloyds Register,Estelle Clark,Genna WeissCome listen to this Profit through Process podcast to hear how you can achieve an award-winning Process Excellence program. Genna Weiss of Six Sigma IQ will behttp://www.blogtalkradio.com/six-sigma-iq/2009/06/30/how-to-tap-into-structured-innovation-for-process-improvementa-steelcase-exampleBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/06/30/how-to-tap-into-structured-innovation-for-process-improvementa-steelcase-example/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/06/30/how-to-tap-into-structured-innovation-for-process-improvementa-steelcase-exampleTue, 30 Jun 2009 17:00:00 GMTHow to Tap into Structured Innovation for Process Improvement—A Steelcase ExampleLooking to use structured innovation for process improvement and don't know how? Learn how to take advantage of structured innovation by listening to this Profit through Process podcast. Genna Weiss of Six Sigma IQ will speak to Tim Schipper and Mark Swets, Lean internal consultants for Steelcase and recent authors of Innovative Lean Development: How to Create, Implement and Maintain a Learning Culture Using Fast Learning Cycles, who will discuss how they have used structured innovation to benefit Steelcase process improvement projects. 01:30:00Six Sigma IQnoSteelcase,process improvement,structured innovation,Timothy Schipper,Mark SwetsLooking to use structured innovation for process improvement and don't know how? Learn how to take advantage of structured innovation by listening to this Profihttp://www.blogtalkradio.com/six-sigma-iq/2009/06/16/structured-innovationhow-johnson-johnson-makes-it-work-for-the-organizationBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/06/16/structured-innovationhow-johnson-johnson-makes-it-work-for-the-organization/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/06/16/structured-innovationhow-johnson-johnson-makes-it-work-for-the-organizationTue, 16 Jun 2009 17:00:00 GMTStructured Innovation—How Johnson & Johnson Makes It Work for the OrganizationIf you are looking for a structured innovation case study, then listen to this Profit through Process podcast. Genna Weiss of Six Sigma IQ speaks with Drew Boyd, Director of Marketing Mastery at Ethicon Endo-Surgery Inc., a division of Johnson & Johnson, who discusses how his organization is leveraging structured innovation to drive new product development and increased process efficiency. You will also hear how Johnson & Johnson has shaped its culture to accept structured innovation as a particular methodology within the organization. 01:00:00Six Sigma IQnostructured innovatio,Johnson Johnson,Six Sigma,Drew Boyd,Genna WeissIf you are looking for a structured innovation case study, then listen to this Profit through Process podcast. Genna Weiss of Six Sigma IQ speaks with Drew Boydhttp://www.blogtalkradio.com/six-sigma-iq/2009/06/09/six-sigma-under-attack-where-do-you-draw-the-lineBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/06/09/six-sigma-under-attack-where-do-you-draw-the-line/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/06/09/six-sigma-under-attack-where-do-you-draw-the-lineTue, 09 Jun 2009 20:30:00 GMTSix Sigma Under Attack--Where Do You Draw the Line?Is it justified to attack Six Sigma for company failures? We will be discussing this topic with employees from Xerox, Siemens, and the U.S. Navy.01:30:00Six Sigma IQnoSix Sigma,economic crisis,Genna Weiss,Siemens,XeroxIs it justified to attack Six Sigma for company failures? We will be discussing this topic with employees from Xerox, Siemens, and the U.S. Navy.http://www.blogtalkradio.com/six-sigma-iq/2009/05/28/how-to-navigate-government-performance-management-under-the-obama-administrations-recovery-actBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/05/28/how-to-navigate-government-performance-management-under-the-obama-administrations-recovery-act/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/05/28/how-to-navigate-government-performance-management-under-the-obama-administrations-recovery-actThu, 28 May 2009 14:00:00 GMTHow to Navigate Government Performance Management under the Obama Administration’s Recovery ActDr. Beck, a presenter at IQPC’s Inaugural Performance for Government Roadshow on July 7 in Washington D.C., reveals the two major things that have been set in place under the Recovery Act: an increased emphasis on the planning and tracking of the use of funds in terms of the time phasing of obligations and expenditures, and an increased realization of the different types of performance—output and activity performance and outcome and results performance—that an organization measures. He discusses the ways that government organizations can ensure that their government performance management is linked to process improvement under the new performance policy, and he gives his advice on how to connect an organization’s objectives with the strategic objectives of the U.S. government. Using the Department of the Interior as a case study example, Dr. Beck also highlights how his organization has begun to strategically align its performance management program with the Recovery Act’s objectives. In addition, Dr. Beck shares his tips for tracking your organization’s performance management progress, including assessing whether your organization is ready to implement special software packages to track its metrics. 01:00:00Six Sigma IQnoperformance management,process improvement,Genna Weiss,Richard Beck,Recovery ActDr. Beck, a presenter at IQPC’s Inaugural Performance for Government Roadshow on July 7 in Washington D.C., reveals the two major things that have been set in phttp://www.blogtalkradio.com/six-sigma-iq/2009/05/20/leveraging-the-patient-experience-for-healthcare-process-improvementBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/05/20/leveraging-the-patient-experience-for-healthcare-process-improvement/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/05/20/leveraging-the-patient-experience-for-healthcare-process-improvementWed, 20 May 2009 14:00:00 GMTLeveraging the Patient Experience for Healthcare Process ImprovementWithin the Lean, Six Sigma and Process Excellence community, there have been proponents of the Voice of the Customer (VOC) as a tool to help identify and prioritize process improvement projects. In this Profit through Process Podcast, Genna Weiss of Six Sigma IQ speaks with Donna Powers, a RN, MPA and Six Sigma Master Black Belt for North Shore Long Island Jewish Health System, who discusses how this health system is leveraging the patient experience for healthcare process improvement. You will hear humanistic reasons for why North Shore-LIJ Health System—the largest healthcare network in New York State based on net patient revenue—decided to shift its focus from process improvement projects focused on satisfying internal customers (the staff) to projects that place the patient as the primary customer. Powers explains how North Shore-LIJ Health System has begun to implement this patient-focused approach and how it ultimately has benefited both the internal and external customer. Powers also goes over the steps that North Shore-LIJ Health System has taken to measure the customer experience through the use of Press Ganey reports. In addition, Powers describes how increased customer satisfaction leads to improved financial performance for a healthcare organization and how employee satisfaction, which is directly tied to customer satisfaction, is critical in guaranteeing the long term quality of life for the patient. Powers offers her advice on how other healthcare organizations can adopt this approach and shows how placing the customer can benefit your own healthcare organization from a humanistic, economic, efficiency-producing, competitive and liability-reducing standpoint. 00:45:00Six Sigma IQnoVOC,process improvement,Donna Power,Six Sigma for healthcare,Genna WeissWithin the Lean, Six Sigma and Process Excellence community, there have been proponents of the Voice of the Customer (VOC) as a tool to help identify and priorihttp://www.blogtalkradio.com/six-sigma-iq/2009/05/13/ensuring-your-program-management-stays-on-track-Businesshttp://www.blogtalkradio.com/six-sigma-iq/2009/05/13/ensuring-your-program-management-stays-on-track-/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/05/13/ensuring-your-program-management-stays-on-track-Wed, 13 May 2009 17:00:00 GMTEnsuring Your Program Management Stays on Track Ensuring Process Excellence program management stays on track is a key challenge for any quality-focused organization. Adding to this program management challenge are the short-term business pressures that stem from the current economic crisis, leading many organizations to feel the need to refrain from staying on-course with their Process Excellence program initiatives. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Chuck Gillis—Principal Consultant for Work Stream Consulting and a judge for the Best Improvement Program category at IQPC’s 10th Annual Process Excellence Summit and Awards—who discusses how your organization can meet these program management challenges head-on by explaining what it takes to keep your Process Excellence program sustainable and capable of producing results. You will hear the key attributes of what an effective Process Excellence program should look like, which include a well communicated use of metrics, strong Process Excellence training programs for your employees and project selection tied to corporate strategy. In addition, Gillis provides examples of key tactics to use for reaching your goal of achieving a sustainable Process Excellence program. Gillis also goes over the common pitfalls that befall many Process Excellence programs, such as poor project selection, projects that go off track and inadequate commitment of leadership to the Process Excellence program, and he provides strategies on how to avoid them. In addition, Gillis explains why it’s more important than ever to have organizations remain committed to their Process Excellence programs during this economic crisis.01:00:00Six Sigma IQnoprogram management,process excellence,process improvement,Chuck Gillis,Genna WeissEnsuring Process Excellence program management stays on track is a key challenge for any quality-focused organization. Adding to this program management challenhttp://www.blogtalkradio.com/six-sigma-iq/2009/05/06/a-wrap-up-of-iqpcs-10th-annual-process-excellence-summit-and-awardsBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/05/06/a-wrap-up-of-iqpcs-10th-annual-process-excellence-summit-and-awards/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/05/06/a-wrap-up-of-iqpcs-10th-annual-process-excellence-summit-and-awardsWed, 06 May 2009 17:00:00 GMTA Wrap Up of IQPC's 10th Annual Process Excellence Summit and AwardsIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks to Megan James, Summit Director for IQPC, who discusses the highlights of IQPC's 10th Annual Process Excellence Summit and Awards. 00:45:00Six Sigma IQnoprocess excellence,IQPC,Megan James,Genna Weiss,Six SigmaIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks to Megan James, Summit Director for IQPC, who discusses the highlights of IQPC's 10thhttp://www.blogtalkradio.com/six-sigma-iq/2009/04/29/change-leadership-for-the-21st-centuryBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/04/29/change-leadership-for-the-21st-century/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/04/29/change-leadership-for-the-21st-centuryWed, 29 Apr 2009 17:00:00 GMTChange Leadership for the 21st Century: A Discussion with Pete PandeWith an ever-changing economic, political and technological landscape, the question arises about whether leaders and industries in the 21st century are equipped to handle these changes. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Pete Pande—President and Founder of Pivotal Resources, leading expert in process improvement, organization change and Six Sigma initiatives, and noted author of The Six Sigma Leader—who shares his Change Leadership strategy for responding to change as well as for initiating change and process improvement. Sharing the three broad components—smart leadership, process and portfolio management, and effective change execution—that allow any leader to ensure that their change management efforts are implemented successfully, Pande offers clear Change Leadership takeaways that any organization can follow. 01:00:00Six Sigma IQnochange leadership,Six Sigma,managing change,change management,Pete PandeWith an ever-changing economic, political and technological landscape, the question arises about whether leaders and industries in the 21st century are equippedhttp://www.blogtalkradio.com/six-sigma-iq/2009/04/15/achieving-the-ultimate-improvement-cycle-through-the-integration-of-lean-six-sigma-and-the-tocBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/04/15/achieving-the-ultimate-improvement-cycle-through-the-integration-of-lean-six-sigma-and-the-toc/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/04/15/achieving-the-ultimate-improvement-cycle-through-the-integration-of-lean-six-sigma-and-the-tocWed, 15 Apr 2009 17:00:00 GMTAchieving the Ultimate Improvement Cycle through the Integration of Lean, Six Sigma, and the TOCMaximize your profit through a new and innovative process improvement model—the Ultimate Improvement Cycle. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Bob Sproull, Lean Manager of Army Fleet Support and owner of Sproull Consulting, who discusses how he developed the Ultimate Improvement Cycle through the integration of Lean, Six Sigma and the Theory of Constraints. You’ll learn how you can use this model to achieve breakthrough results for your improvement efforts. 00:45:00Six Sigma IQnoSix Sigma,Theory of Constraints,Lean,maximizing profit,Genna WeissMaximize your profit through a new and innovative process improvement model—the Ultimate Improvement Cycle. In this Profit through Process podcast, Genna Weisshttp://www.blogtalkradio.com/six-sigma-iq/2009/04/07/engineer-your-way-to-increased-productivity-of-your-sales-forceBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/04/07/engineer-your-way-to-increased-productivity-of-your-sales-force/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/04/07/engineer-your-way-to-increased-productivity-of-your-sales-forceTue, 07 Apr 2009 17:00:00 GMTEngineer Your Way to Increased Productivity of Your Sales ForceLearn how you can apply Six Sigma to your sales force to increase productivity! In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Justin Hitt, Strategic Relations Consultant for JWH Consolidated Inc., who discusses how Six Sigma and other engineering processes can help complement traditional methods of increasing selling productivity and establish accountable, consistent and measurable results for your sales person’s performance. 00:45:00Six Sigma IQnoSix Sigma,sales,engineering process,Genna Weiss,Justin HittLearn how you can apply Six Sigma to your sales force to increase productivity! In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks withhttp://www.blogtalkradio.com/six-sigma-iq/2009/04/01/how-process-excellence-can-improve-your-order-to-cash-management-needsBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/04/01/how-process-excellence-can-improve-your-order-to-cash-management-needs/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/04/01/how-process-excellence-can-improve-your-order-to-cash-management-needsWed, 01 Apr 2009 14:00:00 GMTHow Process Excellence Can Improve Your Order to Cash Management NeedsGet your customers to pay on time! In this Profit through Process Podcast, Genna Weiss of Six Sigma IQ speaks with Sunita Bhagat, International Region Master Black Belt for Pitney Bowes Limited and featured speaker at IQPC’s 10th annual Process Excellence Summit, to discuss the steps you can take to deploy process excellence to improve your order to cash management needs in light of the turbulent economy. 00:45:00Six Sigma IQnoprocess excellence,order to cash,Six Sigma,Pitney Bowes,Genna WeissGet your customers to pay on time! In this Profit through Process Podcast, Genna Weiss of Six Sigma IQ speaks with Sunita Bhagat, International Region Master Blhttp://www.blogtalkradio.com/six-sigma-iq/2009/03/25/what-obamas-economic-stimulus-bill-hr1-could-mean-for-healthcare-improvementBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/03/25/what-obamas-economic-stimulus-bill-hr1-could-mean-for-healthcare-improvement/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/03/25/what-obamas-economic-stimulus-bill-hr1-could-mean-for-healthcare-improvementWed, 25 Mar 2009 17:00:00 GMTWhat Obama's Economic Stimulus Bill Could Mean for Healthcare ImprovementMany would argue that the healthcare industry is “broken.” But by signing the American Recovery and Reinvestment Act of 2009, President Obama has stepped up the effort to significantly cut out waste, reduce costs and improve efficiency and patient care. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Six Sigma Master Black Belt Susan McGann, president and CEO of Pivotal Healthcare Solutions, LLC, who discusses how healthcare IT will lead to greater operational excellence within the industry and what this bill will mean for Lean and Six Sigma deployment efforts. 00:45:00Six Sigma IQnoObama,healthcare IT,economic stimulus bill,Six Sigma,Genna WeissMany would argue that the healthcare industry is “broken.” But by signing the American Recovery and Reinvestment Act of 2009, President Obama has stepped up thehttp://www.blogtalkradio.com/six-sigma-iq/2009/03/20/honorable-mention-winner-fleet-readiness-center-south-wests-innovation-journeyBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/03/20/honorable-mention-winner-fleet-readiness-center-south-wests-innovation-journey/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/03/20/honorable-mention-winner-fleet-readiness-center-south-wests-innovation-journeyFri, 20 Mar 2009 14:00:00 GMTMeeting Customer Demand through Process Excellence: A Fleet Readiness Center South West Case StudyWhen the Fleet Readiness Center South West could not meet all the equipment needs of its customers, it took action. In this Lean Six Sigma Process Excellence Awards podcast, Genna Weiss of Six Sigma IQ speaks with Lt. Dennis Narlock to discuss how he and his team—honorable mention winners for Best Project Contributing to Innovation—improved their process to meet customer demand, leading to staggering results throughout the organization. 00:45:00Six Sigma IQnoSix Sigma,Lean Six Sigma,Navy,process excellence,Genna WeissWhen the Fleet Readiness Center South West could not meet all the equipment needs of its customers, it took action. In this Lean Six Sigma Process Excellence Awhttp://www.blogtalkradio.com/six-sigma-iq/2009/03/11/lean-six-sigma-the-next-generationBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/03/11/lean-six-sigma-the-next-generation/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/03/11/lean-six-sigma-the-next-generationWed, 11 Mar 2009 17:00:00 GMTLean Six Sigma--The Next GenerationIs your organization tired of the cumbersome nature of Six Sigma? Are you in need of simplicity for your continuous improvement efforts? How about trying Lean Six Sigma? In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with John Blowers to introduce how this methodology can cut down on your project time. 01:00:00Six Sigma IQnoLean Six Sigma,John Blowers,Six Sigma,process improvement,Genna WeissIs your organization tired of the cumbersome nature of Six Sigma? Are you in need of simplicity for your continuous improvement efforts? How about trying Lean Shttp://www.blogtalkradio.com/six-sigma-iq/2009/03/06/a-talk-with-dominionBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/03/06/a-talk-with-dominion/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/03/06/a-talk-with-dominionFri, 06 Mar 2009 18:30:00 GMTInsight into Dominion's IQPC Award-Winning Improvement ProgramWant to know how to achieve a best-in-class improvement program for your organization? Dominion can tell you how. In this Lean Six Sigma Process Excellence Awards podcast, Genna Weiss speaks with Kim Mueller, Director of Business Excellence for Dominion, who discusses how Dominion’s hard-earned efforts to stay on top operationally led them to achieve the 2008 IQPC Process Excellence Award for Best Improvement Program of the Year. 00:30:00Six Sigma IQnoSix Sigma,Dominion,process improvement,process excellence,Genna WeissWant to know how to achieve a best-in-class improvement program for your organization? Dominion can tell you how. In this Lean Six Sigma Process Excellence Awarhttp://www.blogtalkradio.com/six-sigma-iq/2009/03/02/deployment-leader-of-the-year-awardBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/03/02/deployment-leader-of-the-year-award/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/03/02/deployment-leader-of-the-year-awardMon, 02 Mar 2009 19:00:00 GMTAn Interview with Susan Huthmaker of SimplexGrinnell, IQPC's Deployment Leader of the Year Increase your company’s employee engagement for process excellence on all levels! Susan Huthmaker, VP of Operational Excellence for SimplexGrinnell, a division of Tyco International, will tell you how. In this Lean Six Sigma Process Excellence Awards podcast, Huthmaker, the IQPC Deployment Leader of the Year, explains to Genna Weiss how SimplexGrinnell profited from her Lean Six Sixma deployment efforts. 00:45:00Six Sigma IQnoSix Sigma,Lean Six Sigma,Six Sigma deployment,SimplexGrinnell,Genna WeissIncrease your company’s employee engagement for process excellence on all levels! Susan Huthmaker, VP of Operational Excellence for SimplexGrinnell, a divisionhttp://www.blogtalkradio.com/six-sigma-iq/2009/02/25/delphi-winners-at-iqpc-2009-Businesshttp://www.blogtalkradio.com/six-sigma-iq/2009/02/25/delphi-winners-at-iqpc-2009-/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/02/25/delphi-winners-at-iqpc-2009-Wed, 25 Feb 2009 16:00:00 GMTHow Delphi Corporation Leveraged Conjoint Analysis to Produce Innovative and Award Winning ResultsWant to hear about a powerful tool that can help you to produce innovative results within your organization? Conjoint analysis is that tool. If you are already familiar with this human behavioral model, then this Lean Six Sigma Process Excellence Awards podcast will help to show you how conjoint analysis can be applied to improving business processes. Genna Weiss speaks with Kris Stark and Hank Sanftleben from Delphi Electronics & Safety Division of Delphi Corporation, who discuss the ins and outs of conjoint analysis and show how they applied it to a project that won for Best Project Contributing to Innovation.00:45:00Six Sigma IQnoSix Sigma,Delphi Corporation,conjoint analysis,innovation,Genna WeissWant to hear about a powerful tool that can help you to produce innovative results within your organization? Conjoint analysis is that tool. If you are alreadyhttp://www.blogtalkradio.com/six-sigma-iq/2009/02/13/virgin-medias-journey-towards-operational-excellenceBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/02/13/virgin-medias-journey-towards-operational-excellence/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/02/13/virgin-medias-journey-towards-operational-excellenceFri, 13 Feb 2009 16:00:00 GMTVirgin Media's Journey Towards Operational ExcellenceHas your company taken the steps to achieve operational excellence? Are you only at the beginning of your journey? Well, Virgin Media is off to a good start with its mission of achieving operational excellence by initiating its very own Lean operations program. In this Profit through Process Podcast, Genna Weiss of Six Sigma IQ speaks with Peter Evans, Quality Director for Virgin Media, who shares his company’s key takeaways for achieving operational excellence and discusses the compelling progress of Virgin’s operational program. 00:45:00Six Sigma IQnoSix Sigma,operational excellence,Lean,Virgin Media,Genna WeissHas your company taken the steps to achieve operational excellence? Are you only at the beginning of your journey? Well, Virgin Media is off to a good start withttp://www.blogtalkradio.com/six-sigma-iq/2009/02/09/an-interview-with-the-2009-iqpc-process-excellence-awards-winning-team-from-jea-Businesshttp://www.blogtalkradio.com/six-sigma-iq/2009/02/09/an-interview-with-the-2009-iqpc-process-excellence-awards-winning-team-from-jea-/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/02/09/an-interview-with-the-2009-iqpc-process-excellence-awards-winning-team-from-jea-Mon, 09 Feb 2009 18:30:00 GMTAn Interview with the 2009 IQPC Process Excellence Awards Winning Team from JEA In this Lean Six Sigma Process Excellence Awards podcast, Genna Weiss of Six Sigma IQ speaks with IQPC's 2009 Process Excellence Awards winners Robert Growcock, Rod Hill, Heather Fontaine, Brian Hancher, and Greg Ravn from JEA. This JEA award-winning team received the Best Process Improvement in Service & Transaction Project Award under the Large Corporations Category. You will hear how they were compelled to initiate their project based on JEA’s desire to better serve its disadvantaged constituents in Jacksonville, Florida, who “could not keep up with the rising cost of energy,” and how the team was able to produce significant results for the affected community. 00:45:00Six Sigma IQnoSix Sigma,process excellence,IQPC Process Excellence Awards,JEA,Genna WeissIn this Lean Six Sigma Process Excellence Awards podcast, Genna Weiss of Six Sigma IQ speaks with IQPC's 2009 Process Excellence Awards winners Robert Growcock,http://www.blogtalkradio.com/six-sigma-iq/2009/01/29/innovating-your-way-through-the-economic-crisisBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/01/29/innovating-your-way-through-the-economic-crisis/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/01/29/innovating-your-way-through-the-economic-crisisThu, 29 Jan 2009 15:00:00 GMTInnovating Your Way through the Economic CrisisMany experts agree that radical innovation is necessary to stay afloat in today’s turbulent economy. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with Rowan Gibson, global business strategist, expert on radical innovation and best-selling author of Innovation to the Core and Rethinking the Future, who discusses how an organization can balance its short-term needs with its long-term innovation goals, how to maintain employee engagement for innovation and how to keep up innovation program momentum despite the need to cut costs. 01:00:00Six Sigma IQnoRowan Gibson,innovation,economic crisis,innovative efforts,Genna WeissMany experts agree that radical innovation is necessary to stay afloat in today’s turbulent economy. In this Profit through Process podcast, Genna Weiss of Sixhttp://www.blogtalkradio.com/six-sigma-iq/2009/01/21/highlights-of-iqpcs-10th-annual-lean-six-sigma-and-process-improvement-summitBusinesshttp://www.blogtalkradio.com/six-sigma-iq/2009/01/21/highlights-of-iqpcs-10th-annual-lean-six-sigma-and-process-improvement-summit/#commentshttp://www.blogtalkradio.com/six-sigma-iq/2009/01/21/highlights-of-iqpcs-10th-annual-lean-six-sigma-and-process-improvement-summitWed, 21 Jan 2009 16:00:00 GMTHighlights of IQPC's 10th Annual Lean Six Sigma and Process Improvement SummitGenna Weiss speaks with Vanessa Lovatt—IQPC’s Lean Six Sigma Divisional Director and head of IQPC's 10th annual Lean Six Sigma and Process Improvement Summit—to discuss the major highlights of the four-day conference and the 2009 Process Excellence Awards. 00:45:00Six Sigma IQnoVanessa Lovatt,IQPC,Lean Six Sigma and Process Improvement Summit,Lean Six Sigma,Genna WeissGenna Weiss speaks with Vanessa Lovatt—IQPC’s Lean Six Sigma Divisional Director and head of IQPC's 10th annual Lean Six Sigma and Process Improvement Summit—to