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Experience Health Radio

Experience. Health. Radio.

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Executives and thought leaders discussing improving patients' experiences through Contact Centers, EMR's and Patient Portals.

On-Demand Episodes

Ben Chodor, Founder and former CEO of Happtique will be our guest discussing the importance and impact of mobile devices and applications on healthcare. We will try to better understand how physicians and patients are interacting... more

It's official —paperwork on the merger of The Mount Sinai Medical Center and Continuum Health Partners was completed on September 30. Much work went into this merger planning and executing the marketing and... more

Contact center technology platforms offer more functionality than ever before, along with better integration with other applications and more deployment options. But, deploying a fully multichannel contact center is not simply about... more

As healthcare organizations are increasing their focus on self-service to improve patient satisfaction and physician loyalty, patient portals are an essential component to meeting those goals. The challenge is to not only implement an... more

Mary Dojutrek, Patient Access Manager at Northwest Community Healthcare, is joining us to talk about how a good training program can enhance agent performance and drive patient loyalty. She will share the nuts and bolts behind... more

Chip Borkowski will be this week's guest on Experience. Health. Radio. We will be discussing how organizations across different industries integrate their traditional and new marketing initiatives while maintaining a unified message to their... more

Experience.Health.Radio presented by Singola Consulting will be discussing the ever-changing technology available to contact centers. Liz Osborn, Vice President of Product Management at Five9 will be our guest. Liz will discuss... more

Singola Consulting and MetroHealth Academic Health System recently partnered to assess and design their contact center. Brenda Robinson from MetroHealth will be our guest this week. She will be discussing the initial stages of... more

Singola Consulting launches their first episode discussing what the current contact center environment is in healthcare. Defining what a "contact center" is and why organziations are scrambling to either create them or improve the... more

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