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Experience Health Radio

Experience. Health. Radio.


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Executives and thought leaders discussing improving patients' experiences through Contact Centers, EMR's and Patient Portals.

On-Demand Episodes

Donald Reichert, Vice President Associate CIO of MetroHealth Systems shares his perspective on choosing effective call center technology following a highly defined process and identifying the risks associated with each product being... more

Join us as Carol Cline, Director, Patient Call Center Business Operations, reveals how Aurora Health Care tackled multi-site consolidation to provide a seamless, virtual contact center to enhance the patient experience. Carol shares her plan... more

It's always interesting to weigh in on the topic of health information technology (HIT). Some seem to love it, while others avoid working with HIT (or seem to think they hate it until they realize they need them to survive). Sharon Seeder, an... more

Join us as we explore the challenges hospitals, physician practices and health systems face to realize the benefits of integrating electronic health records (EHRs) into the contact center through workflow redesign and optimization. While... more

We often state that patients, physicians and caregivers compare their experiences in healthcare to other industries. Today we are going to hear about how the automotive industry engages and services their online customers. Join us when... more

Dennis Adsit, Ph.D. from KomBea, explains why healthcare organizations are missing the value of untapped profits associated with contact center operations despite leveraging self-service and labor arbitrage. Dr. Adsit walks through how... more

Healthcare organizations have long been marketing and advertising to patients and referring physicians. Two-way, relevant communication is the latest trend and nearly a requirement." The mass messages that may or may not have anything... more

The contact center world according to Fran Horner, Partner at Singola Consulting. With more than 20 years experience in contact center operation, Fran is a recognized industry visionary who has helped organizations transform their... more

Healthcare organizations are promised and make promises to see changes in processes, financial savings and ultimately, improvements in the care they provide by implementing an EMR solution. The truth is, very few have actually been... more

Our final show of the year will take a look back at what we have learned from our show guests and experiences with our clients and partners around the World. We are grateful to everyone who has made our first year of Experience. Health.... more