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Knowledge Is Power

  • Broadcast in Health
Experience Health Radio

Experience Health Radio


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A contact center is only as good as its agents, and they in turn need to be empowered with the right information at exactly the right time in order to provide great customer service. Singola, together with Jason Reaves, have developed PowerBase™, a searchable, consistent, and maintained data-sharing environment that encompasses both tacit and explicit knowledge to help contact center agents provide answers to every customer question. Fran and Jason will discuss what a knowledge base can do and how it can improve performance rates across the board.