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The World According to Fran

  • Broadcast in Health
Experience Health Radio

Experience Health Radio


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The contact center world according to Fran Horner, Partner at Singola Consulting.  With more than 20 years experience in contact center operation, Fran is a recognized industry visionary who has helped organizations transform their traditional call center into a multi-channel contact center. Share her insights on some very interesting statistics that could help shape your customer service strategy.