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Experience Health Radio

Experience. Health. Radio.

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Executives and thought leaders discussing improving patients' experiences through Contact Centers, EMR's and Patient Portals.

On-Demand Episodes

It's easy for companies to leave the development of their employees to the varying levels of the structural hierarchy, but that can lead to career stagnation or a feeling of being ?stuck.? By focusing on employee development and learning... more

Mobile health is transforming healthcare faster and sooner than we expected. Join AJ as he talks with Mert Iseri, CEO and Co-Founder of SwipeSense, about the new possibilities in healthcare and why these changes are for the better.

Mary Parlet, Senior Administrator, Operations, of Rochester Regional Health System joins Singola Consulting Co-Founder Fran Horner to discuss the merits of centralizing a contact center. She'll walk through the items to consider before... more

Our annual end-of-year show looks back at what we have learned from our guests and experiences with clients and partners around the world. We continue to be grateful to everyone that has supported Experience. Health. Radio. in its... more

Dennis Reno, the Senior Vice President of Global Support Services & Customer Success at Proofpoint, shares his customer service expertise and discusses what healthcare can learn from other industries that have made "customer service" a... more

Bill Moschella of Evariant joins us to talk about patient engagement and why two-way communication is the future of healthcare.

Before a contact center recruits great agents, before it uses the best technology available, before it becomes a revenue generator for the health system, it has to be built. Listen in as AJ talks with Jason Zawodzinski from Rochester... more

Nena LaLumia, President of Atlas Contact Center Staffing & IT Consulting, talks contact center recruiting and how to keep high turnover rates and poor retention rates at bay. Putting the right type of person into the chair makes a huge... more

Stop wasting money and time surveying your patients only to get information back weeks or months after they've been in your hospital or physicians' offices. Ed Shin, CEO and Co-Founder of RateMyHospital, joins us.

Join us as we talk with Paul Szablowski, the Senior Vice President of Communications and Image at Texas Health Resources, about ?Creating a Fascinating Patient Experience.? Paul contends that treating patients should not... more

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