Customer Service: The Art & Science of Working Across Generations

Join us as we welcome Jill Katzenberg, SendOutCards Manager, Business Coach, and Consultant.  Jill came to Cleveland over 13 years ago knowing no one.  She built a real estate practice through relationship-building, no matter what age the prospect or client was, despite moving to Cleveland from New York out of college, not knowing anyone when she settled.  Jill was one of the original 9 partners who brought Keller Williams Realty to the Cleveland, Ohio area 13 years ago.  She also became a multimillion dollar real estate seller and developed a systematic approach to what she coins  "5 Star Customer Service", creating repeat and referral business.  Today Jill works with business owners and individuals helping them reconnect with their passion. 

We will have a lively discussion about the skills and competencies needed to successfully work across generations.  Never before in the history of America has 5 generations worked together in the workplace.  This generation gap in age, beliefs, and customs, can cause miscommunication and conflict as well as creativity and energy.  Learn how to bring out the best in people no matter the age, race, creed, or color.  Diversity and customer service are necessary ingrediants for award winning businesss success.  Learn how it's done this Sunday, December 13, 2015 at 5:00pm.