The funny thing is that today's special guest, Sarah Elliston, never realized she was "a difficult person," someone who harangued people until she got her way, threw snip fits and temper tantrums, talked over her bosses and pointed out what she thought were their misconceptions. In her family, where she felt bullied, the only way she knew how to get someone's attention and approval was to voice her opinion-and loudly! Without standing her ground, how could she do what she thought was best for herself and everyone else around her? She wasn't intentionally mean-spirited. She was just trying to do what she thought was RIGHT!
Until a kind, but firm, boss woke her up! With great compassion, and strength, her boss pointed out that that her actions had consequences. That in being "difficult," she was not only disrupting the office camaraderie and production, but impeding her own professional advancement.
That's the beginning of Sarah's transformation-when she started on the journey to leave behind the difficult person, and become the woman who teaches others how to deal with difficult people. Sarah "Sam" Elliston is now bringing forth her vital manual on how to awaken the challenging personality, and change both the relationship and the environment with her new book Lessons from a Difficult Person - How to Deal With People Like Us. Elliston lays out a proven script for peacefully transforming the difficult person's behavior and the environment-or inviting that person to move on. She gives you the tools for a successful change conversation with a difficult person.
Today, Elliston is a highly successful workshop leader and trainer, who offers wisdom learned the hard way-and through rigorous study and certification in many areas of professional training that aid her in her work.