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Steven C Wilson

Quality Conversations...The Global Voice of Quality

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Quality Conversations, serves as a platform for communicating the best and brightest strategies, methods and tools for all those interested in improving quality and business process excellence within their companies. QC initiates dialogue with local, state, and national experts in many of the well known quality disciplines as well as additional topics and guests of interest. Special thanks to Larry Parah for his work at www.iqualityprocess.com and for his support of this program.

On-Demand Episodes

Standard quality improvement methodologies such as DMAIC and PDSA have always incorporated brainstorming as a key method for finding creative solutions to problems. Brainstorming is designed to liberate a team's thinking from... more

Language is inherently ambiguous. The challenge in capturing the voice of the customer (VOC) is to eliminate confusion about who the customers really are and understand what they want in a way we can predictably deliver satisfaction and... more

Challenging times requires far more than making our processes simpler and less costly. Though important, process change may improve performance on only 1 of the 8 DIMENSIONS OF EXCELLENCE. Like tuning up one of your... more

With dismal economic conditions taking a toll on most businesses around the world, just what is the impact on the Six Sigma community? Michael Marx, research manager for iSixSigma, will discuss research from a recent issue of... more

A conversation on the economic future of Iowa with Cedar Rapids area businessman and Republican candidate for governor Christian Fong. Send your questions to wctsinc@gmail.com

Matthew E. May is a longtime Toyota business partner, holding a key advisory role with the University of Toyota for more than eight years. As a master Toyota instructor and founder of L.A.-based Aevitas, he partners with management... more

On this show we will be talking with our guest about the impact of Lean in healthcare, how freeing up time leads to better patient care, practical tools for improving care delivery, and many other Lean related topics. Mark Graban is a... more

While saying leaders should use Management by Quality sounds good, it's about as likely as the moon reversing its orbit. Consider how much unlearning would be required to make room for MBQ. Consider all of the leaders and managers that... more

Captain D. Michael Abrashoff, former commander of USS Benfold, will be sharing his expertise on transforming dated top-down leadership practices for anyone trying to navigate today's uncertain business seas. Visit his website,... more

IEE is a business process improvement system that expands upon the capabilities of previous disciplines. IEE helps management create a no-nonsense measurement and improvement system that enables the three Rs of... more

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