Mercy Medical Center - Journey to Excellence

Kathy Krusie, Sr. VP Administrative & Support Services at Mercy Medical Center in Cedar Rapids, IA will be talking about the Center's process improvement journey and their use of Lean and other improvement methodologies. A year ago this June, the center suffered several millions of dollars of damage due to flooding along the Cedar River. We will talk about the impact that the new emphasis on quality and process improvement has had on the rebuilding efforts. Call into the live show at 646-200-3898 and we will take your questions on the air or email your questions and comments to me at swilson@masterwayaudio.com.