For most people, the "impact of warranty work" means a financial burden, but it can be much more than that.
On this week's show, we'll learn how Brunswick Boat Group (BBG) takes warranty data and integrates it with additional quality information to improve the design of new models, as well as supplier sourcing.
BBG's Director of Quality Craig Laboranti joins us to discuss how the company manages this complex process. Laboranti has been with BBG for more than 10 years and is responsible for product quality, product integrity, product compliance, and quality systems management.
Questions for Craig? Please send them to firstname.lastname@example.org.