Interview with Pam Gladwell
Using Value Stream Mapping to really SEE your Process
Looking for ways to find out how to focus your organization on the right things to improve performance? If your processes are complex and seem to defy being well-documented, measured and understood, then you need look no further than the tool of Value Stream Mapping as a major part of the answer.
Here’s one of the co-authors of Driving Operational Excellence, Pam Gladwell, will join us to share some hard-won lessons on how to use this technique in the most challenging work environments to get to facts needed.