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Leadership Training: How to Unruffle Ruffled Feathers

  • Broadcast in Women
Marnie Swedberg

Marnie Swedberg


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During this hour with Marnie and special guest, Tara Barthel, you'll discover:

  1. The first thing you must train yourself to do in a “ruffled” situation (because this never comes naturally but it is 100% necessary for a successful result).
  2. The one thing people need the most when serious conflicts arise and feathers are “ruffled.”
  3. The most effective way to diffuse your own (potential) bad attitude/negative thinking so that you do not become a party to the conflict.
  4. The key to helping most (not all, but most) angry people.
  5. Why agreeing with your “enemy” / opponent can be a wise response.
  6. The (potentially) overlapping spheres of positional authority, power, and influence—and why they matter.
  7. How to identify when people have fallen into a mob mentality and are performing on a “stage” (so that you can help them to stop and thus, come back closer to their true selves).
  8. Why you cannot mediate a group (and thus, how to respond when conflicts grow to involve more than 2 or 3 people).
  9. How to ask best (not just good or right) questions.
  10. When it is time for you to step away and stop engaging in someone else’s conflict.

A high net-worth estate planning attorney with decades of experience mediating between powerful, “ruffled,” leaders, Tara Barthel will deepen your skills as a wise manager of conflict. Learn more at