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Jamie Gerrits is a digital engagement and solutions consultant with over 20 years of experience crafting and executing solutions to improve the customer experience and deliver expense savings for one of the largest healthcare payers in the country. An award-winning strategist, she is recognized as an early pioneer in optimizing the consumer experience in health insurance.
She delivered industry-leading digital adoption, significantly drove down call volumes and reduced print and postage expenses annually by tens of millions of dollars for the third-largest health insurer in the United States, with over 20M medical members including Commercial, Medicare and Medicaid populations.
Jamie now helps health care and financial services companies move to digital-first customer communications, increase self-service, and deliver quantifiable improvements to their customer experience. Her collaborative, disciplined approach enables her to step into heavily matrixed and ambiguously defined organizations, to address challenging issues, apply technology in a meaningful way and yield tangible results. www.marasolutionsllc.com