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Welcome to the Frictionless Innkeeper podcast series.
Our show is brought to you by the Frictionless Guest App, which allows innkeepers to provide guests with their recommendations of the best local places to eat, play, and shop during their stay. The Frictionless Guest App is accessible through all mobile and desktop devices and you can learn more about it by visiting frictionlessguest.com. That's frictionlessguest.com.
Today, we are speaking with Linda Hayes, who is a renowned innkeeping industry consultant with ijk Partners, which is an affiliate with the B&B Team. Linda will be sharing her insights into her work with B&B owners/investors, as well as providing her take on where the industry is headed, and much more.