"Talking Business" with Ken Kraetzer. Today's guest is Garrett Mullins, Chief Sales and Client Service Officer of www.StatesideBPO.com headquartered in Fort Myers, Florida a company which utilizes "virtual" contact center technology to service calls and social media contacts for clients utilizing veterans and disabled Americans setup to work from home.
Garrett Mullins has extensive contact center business process experience having served as a Senior Consultant at Eventus Solutions Group, where he lead implementation of contact center solutions (Outsourcer, ACD Platform, and CRM Selection/Implementation) for one of the largest state-based Affordable Care Act Health Exchanges, was a key participant in the stabilization of state based Health Exchanges in 2014.
Mr. Mullins worked for IBM Global Services and lead business units at Interland, Covad.com, AutoWeb.com, Strategic Unit VP for Teletech, and managed call centers for Purolator Courier and FedEx. The graduate of Auburn University and Executive Study at Tuck School of Business – Dartmouth College. Contact Garrett on email@example.com or 1-888-959-0094
Ken Kraetzer is Vice President with Harrison NY based CBSI on programs that provide loyalty and usage benefit programs to major credit and retail card brands as well as providing contact center mangement supervision. Prior to CBSI, Ken worked in card and financial marketing at Chase Manhattan Bank, Dean Witter, American Express, and Herbert Dunhill Associates. He is a graduate of Providence College and an MBA from Iona College. Reach Ken on kkraetzer@CBSIservices.com or 914-630-3457.