Jeff Milberg of Wilmington, NC based F J Associates has over thirty years experience in the data and contact center industries. We will discuss with Jeff some of the companies he has worked with and operated, how the contact center center industry has grown, benefits of domestic versus off shore call locations, and impact of social media and cloud computing. Reach Jeff at 914-482-1056 milbergJ@aol.com. on Linked In https://www.linkedin.com/profile/view?id=19846821&authType=NAME_SEARCH&authToken=iTYn&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2Cidx%3A1-1-1%2CtarId%3A1431096907728%2Ctas%3A%20milberg
Jeff is a Board Member of the NY - NJ Chapter of PACE Association, the Professional Association for Customer Engagement. The group has an June 11th in NYC entitled, "Leadership for Customer Centric Business Transformation", a 12 Noon start at Emblem Health, 55 Water Street, in NYC. More info at:
The host of the show is Ken Kraetzer, Vice President at Harrison, NY based www.CBSIservices.com 914-630-3457 or kkraetzer@CBSIservices.com.