Basic Helpdesk 101 Part 1

Today we will talk about what is Helpdesk? Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

 Basic troubleshooting steps to take for proper resolution. Don't panic.  Make sure there really is a problem.  Can’t get on to the network or the Internet? Think about what changed recently on your computer. The computer is on but…

We are going to cover the subjects listed above.